I read this great story the other day about a teacher. The teacher wrote 20 sums on the board in front of a classroom full of teenagers. One of them was wrong. The teenagers started laughing. The teacher asked them why they were laughing, and the teenagers said “because you made a mistake.” The teacher said, “You laughed at me for the one sum that I got wrong, but you didn’t praise me for the 19 sums that I got right.” The teacher continued, “this is what will happen to you all during your working life, you won’t get praised when you do well, only criticised when you do badly.”
Firstly, he was quite right! The importance of praise in the workplace seems to be a foreign concept to many employers or managers, yet people will work so much harder for you if they feel appreciated. It’s not simply a question of being paid, people want to feel valued. Great employers have the ability to make everyone from the floor workers, to the managers, feel appreciated, it is one of the hallmarks of a good business.
Exactly the same thing applies to our horses. The good riders make their horses want to give that extra bit. Like the good employers whose staff will stay late to help, the horses of good riders will make that extra effort. If you praise your horse for all the things he gets right, he too will feel valued, and will understand what you want him to do. We forget to praise, we remember to criticise.
How often do you tie your horse up, groom your horse, tack-up and then your horse starts to fidget and you tell him off? But did you praise him for standing still all that time? Probably not! Exactly the same happens in our ridden work, we criticise our horses when they make a mistake (despite the fact we were probably responsible for it!) and forget to praise.
Interestingly the ratio between praise and criticism was subjected to academic research and reported in the Harvard Business Review. The ideal ratio is 6 positive comments to 1 negative comment. So the next time that you ride, or even handle your horse, try this. Make sure you have praised 6 times, before you criticise, and see what effect it has on your horse (and yourself!)